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  2. I have a question about...

I have a question about...

a mailbox or a mail forwarding address

  • Is your mailbox suspended? / Are you no longer able to connect to your mailbox?
  • How do I convert my free mailboxes
  • I received an email "[GANDI] your mailbox for example.com will expire in 30 days"
  • I'm unable to create my mailbox or email forwarding
  • I've forgotten my mailbox password
  • I can't access or configure my email inbox on my terminal.
  • I can't receive email messages
  • I can't send email messages

logging into my account

  • I've forgotten my username and/or password
  • I no longer have access to any of the recovery email addresses listed on my account.
  • I can't remember which recovery email addresses are listed on my account.
  • I no longer have access to the device used for double authentication (cell phone or U2F key lost, sold or damaged).
  • I can't connect from an authorized IP address
  • I still have a "Gandi v4" handle with the AB1234-GANDI format.

a domain name

  • I'm having difficulty renewing my domain name
  • I am encountering problems while trying to transfer a domain
  • I am having problems creating my domain name
  • I am having problems getting my domain name to work

a web hosting

  • I can't seem to link my domain name to my web hosting.
  • My website has stopped working
  • I can't activate the TLS certificate (HTTPS)

a server (Cloud VPS or Cloud Server)

  • I'm getting a "permission denied" connection error (public key)
  • I can't access my Cloud VPS server
  • I can't access my Cloud server

an SSL/TLS certificate

  • I can't get my TLS certificate
  • I'm unable to renew my TLS certificate
  • I can't download my TLS certificate
  • I can't generate my CSR nor choose the Common Name
  • I lost my private key
  • I've renewed my TLS certificate but my website no longer works

my account or organization's details

  • I can't change my email address
  • I'm unable to change my first and last name
  • I'm having trouble changing my company name
  • I'm leaving/transferring my business and need to hand over an organization to another person

a payment or an invoice

  • I received an unpaid order message
  • I can't seem to save my credit card
  • I've received an invoice that's not made out to the right person/company

I would like to contact customer care

You would like to receive a detailed answer or have a more complex problem? File a support ticket Please describe the problem as precisely as possible (error message encountered, method to reproduce the situation, etc.).

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