I received an unpaid order message

Please go to the Billing section and look for the order number mentioned in our message. The most common errors are :

• Duplicate order :
  You've previously placed an order, for the same domain name, for example, and the order in question is still marked as " unpaid ": all you have to do is delete the duplicate order.
  
  
• Automatic renewal order in error:
  Our automatic renewal system placed this order but was unable to complete it because the balance on your prepaid account was insufficient and there is no valid credit card saved on your organization.
  You then have three options:
  - Add the necessary amount to your prepaid account by crediting it "manually" (retroactively adding a credit card won't relaunch your backorders): all pending orders, starting with the oldest, will then be automatically relaunched,
  - Delete the pending order and then manually place a renewal order,
  - Delete the pending order, save a credit card to your organization and then wait for the next auto-renewal attempt (note: make sure the pending order wasn't already our last auto-renewal attempt).
  

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Add money to a prepaid account
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More about automatic domain name renewal
More about automatic renewal of web hosting instances