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Gandi.net HelpDesk

My website has stopped working

Updated
  • The domain name is expired or suspended:
    Refer to the "I have a problem with a domain name" section.

  • The site displays an "Error 500" message or a blank page:
    This is an error in your website's code. Check the log file www-error.log for warnings and errors reported by PHP.

  • The site displays a 503 "Unavailable, the server is paused" message:
    The web hosting instance has expired, please renew it.

  • The site displays a 503 error:
    Restart your instance; if the error persists open a support ticket at the bottom of this page.

  • Other errors (HTTP / PHP) :
    Please refer to our documentation or open a support ticket at the bottom of this page.
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Common errors on web hosting instances

Please note: If your website is not hosted by Gandi, you will need to contact your hosting provider for any problems related to the http/https service.

I would like to contact customer care

You would like to receive a detailed answer or have a more complex problem? File a support ticket Please describe the problem as precisely as possible (error message encountered, method to reproduce the situation, etc.).