I have a transfer operation that is in error

There are several reasons why a transfer operation may not work:

1/ The transfer cannot be initiated by Gandi:

• The authorization code you provided is invalid: ask the original registrar for a new authorization code, then restart the operation via your Gandi account (in the "Domain Pending" section).
• The domain name is not transferable: it may be locked at the registrar you are leaving, perhaps it was created too recently, or maybe it changed registrars too recently?
• The email address you entered at the original registrar is no longer valid, or you forgot to deactivate the "Private Whois" option, so you can't validate the confirmation email. To rectify this, make the necessary changes at the current registrar, then restart the operation via your Gandi account (in the "Domain Pending" section).
• The information you provided for the owner, administrative or other contacts when you placed the order is incorrect: open a support ticket at the bottom of this page.

2/ Gandi was able to initiate the transfer, but it failed:

• The owner or the administrative contact of the domain did not approve the confirmation email sent by the original registrar and/or by the registry.
• The original registrar refused the transfer: unpaid invoice, legal problem, ... please contact the losing registrar to find out more, then restart the operation via your Gandi account ("Domain Pending" section).
• The registry has refused the transfer: the confirmation email was not approved, there was a legal issue, etc. Once the problem has been resolved, restart the operation via your Gandi account (in the "Domain Pending" section).

3/ Other situations :
There are many different transfer procedures (especially for country-code extensions), and just as many reasons why an operation could result in an error. Check the list of the most common procedures; if you can't find an explanation for the error you've encountered, open a support ticket at the bottom of this page.

Transfer a domain name