How to submit a ticket / complaint

We’re happy that you’ve chosen to use Gandi as your Registrar / Hosting provider and we want you to be happy about it, too. We’re committed to giving you the best possible service, but sometimes things can go wrong – and if that happens, we want to hear from you.

For general issues, questions:

You can submit a ticket outlining your issues or questions by clicking here:
[Submit a ticket]

You will immediately receive an acknowledgement of receipt with a case ticket reference number in the subject.

In the meantime our FAQ can solve most of your questions/ issues.

You can visit our FAQ here

To log a Customer Care complaint:

To make sure we address your complaint accurately and in a timely manner, make sure to provide all information related to your issue.
In your subject request, please add : Complaint
When you [Submit a ticket]

All communication is done exclusively via email. Be sure to provide us with a valid email address so that we can reply to you.
For every new complaint you send, you will immediately receive an acknowledgement of receipt with a case ticket reference number in the subject. To assure the most efficient handling of your case, please be sure to include this number in all your correspondences with us regarding your complaint.
Once your complaint has been received, our dedicated team will review the details of your case in light of the information that is accessible to us in our database.

Gandi Customer Care