Changes to the Account Login Process - Mandatory MFA

With online threats on the rise, adding a second layer of security helps ensure your account stays safe.

What changed?

Logging into your account now requires multi-factor authentication (MFA). If you haven’t set up any MFA options, your security email address will be used by default.

What if I don’t get the code by email during the login process?

If you don’t receive the code:

1. Look in your inbox, as well as ‘Junk’ and ‘Trash’ folders.
2. Make sure you are checking the correct security email. Note: The email used for MFA might be different from your recovery/contact emails.

We invite you to ensure your security email is valid and accessible. If it’s outdated or linked to another Gandi account, update it to avoid being locked out.

You can also enable other MFA options, like a time-based one-time password (TOTP) app on your phone or a USB security key (U2F). As long as one of these options is enabled, the 6-digit code won't be required.

What if I get locked out of my account?

If you can’t access your account:

1. Fill out the Security Deactivation form.
2. Submit the form with the required documents to our support team via the webform.