I'm not receiving certain emails.
A sender's email may be rejected or filtered out by our anti-spam system. You are free to activate or deactivate our antispam system on your domain name.
Our anti-spam system assigns a score to every message arriving at your email address (inbox or forward), based on a wide range of criteria. Once this score reaches a certain high threshold, a message is automatically rejected as undesirable or malicious on the basis of these criteria. If the score exceeds a slightly lower threshold, the message is not rejected, but simply moved to the "spam" folder. This "junk" folder can be accessed either via our webmails or via the IMAP protocol (the technical name of the folder is "Junk"). Please note that the contents of the "Junk" folder will not be downloaded via the POP protocol (if you configure your terminal with the POP protocol, you will not receive messages moved to this folder, but you will still be able to access them via our webmails).
If a legitimate email does not reach you or is unduly filtered by our anti-spam system (this is called a "false positive"), open a support ticket at the bottom of this page and let us know the details of the message in question ( sender's email address, recipient's email address, precise date and time it was sent, etc.).
Reception errors
Activate/deactivate anti-spam system
Our anti-spam system assigns a score to every message arriving at your email address (inbox or forward), based on a wide range of criteria. Once this score reaches a certain high threshold, a message is automatically rejected as undesirable or malicious on the basis of these criteria. If the score exceeds a slightly lower threshold, the message is not rejected, but simply moved to the "spam" folder. This "junk" folder can be accessed either via our webmails or via the IMAP protocol (the technical name of the folder is "Junk"). Please note that the contents of the "Junk" folder will not be downloaded via the POP protocol (if you configure your terminal with the POP protocol, you will not receive messages moved to this folder, but you will still be able to access them via our webmails).
If a legitimate email does not reach you or is unduly filtered by our anti-spam system (this is called a "false positive"), open a support ticket at the bottom of this page and let us know the details of the message in question ( sender's email address, recipient's email address, precise date and time it was sent, etc.).
Reception errors
Activate/deactivate anti-spam system