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Gandi.net HelpDesk

I can access my mailbox (my terminal gives no error) but I no longer receive any emails.

Updated

 

  • The domain name is suspended:

It may have expired or may be blocked due to a legal issue.

  • The mailbox is full:

Standard mailboxes have 3 GB, Premium mailboxes 50 GB. Standard mailboxes can be upgraded to Premium mailboxes.

  • The DNS configuration is incorrect:

Only MX records are used to receive messages; check that the domain uses Gandi's MX records (and only those).

 

Resizing a Gandi mailbox from Standard to Premium
Resetting a Gandi mailbox password
View the MX records needed to receive messages in your Gandi mailbox

I would like to contact customer care

You would like to receive a detailed answer or have a more complex problem? File a support ticket Please describe the problem as precisely as possible (error message encountered, method to reproduce the situation, etc.).