You can recover up to the last 7 days' worth of deleted messages. This applies to all deleted messages, whether sent via POP or IMAP protocols or via our webmails.
To start restoring deleted messages, log on to your mailbox settings interface (https://webmail.gandi.net/settings) and go to the "Recover deleted emails" section. You can recover messages deleted between the current date and an earlier date (up to a maximum of one week).
Once restoration has been initiated, a folder with a name starting with "restore_YYYY-MM-DD" (where YYYY-MM-DD is the restoration date) is created in the mailbox. Deleted messages are then restored to this folder. If the volume of messages is large, restoration may take some time.
This folder is visible via our webmails or via your mail software if you use the IMAP protocol. If you use the POP protocol, you will first need to connect to your mailbox via one of our webmails to move the contents of the "restore_YYYY-MM-DD" folder to the "Inbox" folder; your email client will then download the contents of the inbox.
If you only use our webmails or IMAP protocol, you can move the contents of the "restore_YYYY-MM-DD" folder to the folder(s) of your choice.
Keep in mind however that the original organization of messages in any sub-folders is not preserved during restoration. If your messages were placed in sub-folders, you will need to recreate these sub-folders and move the messages into them after restoration.
This feature is only available in the event of accidental deletion of messages. It cannot be used if you delete the mailbox via your Gandi administration interface or via our API.