Frequent Questions about Multi-Year Certificates
Why does my certificate now only last one year?
The companies behind several of the most common internet browsers decided they will no longer accept 2 year certificates as valid starting in September of 2020. This means that a 2-year certificate will be rejected and your site will be treated by these browsers as if there were no SSL certificate at all. For this reason, 2-year certificates are no longer viable as a product.
What about my old 2-year SSL subscription? Is it still valid?
Two-year SSL certificates purchased before September 1, 2020 will remain valid and be accepted by all browsers throughout the two years of the original subscription. Only SSL certificates created after this date will be rejected as invalid by browsers.
If the certificate only lasts one year, how can I subscribe for multiple years?
When you purchase a multi-year subscription you are essentially buying a volume discount. You can pay for multiple years at once and enjoy a lower price. You will still need complete any necessary steps to reissue the certificate every year.
What is the maximum length of subscription available?
At first we will offer a subscription for up to 2 years. We hope to lengthen this offer in the future.
What do I need to do to reissue my certificate when it is time?
You can find the steps to reissue a certificate in the above section.
Why do I need to verify my identity every year, when I already proved my identity previously?
The identity verification is intended to prove that your business is still operating and that the contact information provided is currently correct. Although going through identity verification can take some work on your part, verifying your business is still running and can be reached at the provided contact details is one of the key purposes of an SSL certificate. Requiring more frequent verification protects your business from being impersonated by bad actors, and likewise protects your customers as well.
Before this change, you would still need to go through the verification process every time you renewed your SSL certificate. The only change is that this now must be done every year instead of every other year.
Can I cancel my subscription?
As with all our SSL certificates, you have a 30 day guarantee. If you are dissatisfied for any reason please contact our support team within 30 days of your purchase and we may be able to provide a refund.
Unfortunately, no cancellation or refund is possible 30 days after the initial purchase of a multi-year certificate.