I've forgotten my username and/or password

Enter an email address or telephone number that you have registered on your account on the following page, then enter the recovery code that you will receive by email or text message: https://account.gandi.net/en/recover_account

If you do not receive the email with the recovery code:
- check the contents of your "junk mail" (spam) folder,
- make sure you have entered a recovery email address which is registered on your account: try any email addresses you can think of, otherwise refer to the question "I can't remember which recovery email addresses are registered on my account" below.

If you do not receive the SMS with the recovery code:
- make sure you enter a phone number registered in your account,
- make sure you enter the phone number in international format (for example +32.12345678 for a number in Belgium).

If the recovery code you received doesn't work, it means that its validity has expired: re-enter your email address or telephone number on the page mentioned above to receive a new recovery code.