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  1. Gandi.net
  2. I have a question about...
  3. logging into my account

logging into my account

  • I've forgotten my username and/or password
  • I no longer have access to any of the recovery email addresses listed on my account.
  • I can't remember which recovery email addresses are listed on my account.
  • I no longer have access to the device used for double authentication (cell phone or U2F key lost, sold or damaged).
  • I can't connect from an authorized IP address
  • How long do I stay logged-in into my session ?
  • What’s the authentication duration when checking “Keep me logged in”
  • I still have a "Gandi v4" handle with the AB1234-GANDI format.

I would like to contact customer care

You would like to receive a detailed answer or have a more complex problem? File a support ticket Please describe the problem as precisely as possible (error message encountered, method to reproduce the situation, etc.).

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