I can't connect from an authorized IP address

Updated June 26, 2025 08:45

If you have enabled IP-based access restriction and can no longer connect from an authorized IP address, open a support ticket at the bottom of this page with the form below, duly filled out, signed and accompanied with proof of ID.

security-deactivation-en-v5.pdf
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security-deactivation-fr-v5.pdf
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I would like to contact customer care

You would like to receive a detailed answer or have a more complex problem? File a support ticket Please describe the problem as precisely as possible (error message encountered, method to reproduce the situation, etc.).