Common Questions about Email at Gandi
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General Questions
- Why can’t I send email?
- Why can’t I receive email?
- How can I enable or disable anti-spam protection on my account?
- Does Gandimail support DKIM?
- Can I use a forwarding address as a “from:” or “reply-to” address in my email client?
- Do I have to buy hosting to use Gandi Mail?
- Do I have to use Gandi’s DNS to use Gandi Mail?
- How can I change mail servers ?
- How can I save my email?
- Can I use Gandi Mail with an external domain?
- I’m having problems using email from different computers, locations, etc.
- How do I write a ruby action script to work with Gandimail?
- Where can I find a mail’s full headers?
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Email Error Messages
- What Does “554 5.7.1 Service unavailable” Mean?
- What does “Greylisted for [number] seconds” mean?
- What does “sasl_rate_limit per %” mean?
- What does “blocked you may be infected” mean?
- What does “blocked using sbl-xbl.spamhaus.org” mean?
- What does “Reject for policy reason. RULE1_1” mean?
- What does “Reject for policy reason. RULE2_1” mean?
- What does “Reject for policy reason. RULE2_2” mean?
- What does “Reject for policy reason. RULE3_1” mean?
- What does “Reject for policy reason. RULE3_2” mean?
- What Does “Relay Access Denied” Mean?
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Spoofing
- I, or someone I know, got an email that said it was from me, but I didn’t send it. What is going on?
- Has my account been compromised?
- What should I do if I receive or am notified about a spoofed email?
- How can I avoid having my email address spoofed in the future?
- Is there anything I can do to help others know if email coming from my email address is real or fake?
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Phishing
- What is a phishing attack?
- How can I tell if an email is from Gandi or a phishing attempt?
- What should I do if I receive a phishing email?
- What should I do if I provided information to a phishing attack by accident?
- How did they get my email address?
- What is the difference between phishing and spoofing?
- Is there anything I can do to protect myself from future phishing attacks?